Owners of flats in Bengaluru city corporation area can now apply online for new Khatas and get them within 30 days.Citizens have to apply for Khatas at e-Aasthi – which has been monitored by the Sakala Mission.
The Sakala Mission of the State Government has intervened with the BBMP to streamline things with the help of technology and end the inordinate delay in issuing new khatas as well as rejection of requests for khatas.
The earlier procedure required all flat owners in a new apartment complex to apply together for fresh Khatas. The BBMP revenue authorities were not entertaining applications from individual flat owners. And, all such applications were being rejected on grounds that the BBMP would need all applications together to be able to generate property’s municipal sub-numbers.
This led to flat owners waiting for long for khatas, and the BBMP was also losing on property taxes.
Education & Sakala Minister S Suresh Kumar said the current system had led to a lot of inconvenience for citizens because many flat owners are living outside Bengaluru, and it has not been possible for all owners to apply for this important document together. The government intervened to fix things as it did not want one group of flat owners to suffer waiting for others, he added.
The Sakala Mission, the minister said, has now tweaked the service procedure to make it citizen friendly. Under the new system, even if one flat owner applies for a khata, the system would generate the municipal sub-number for only his or her property, and the application would now move forward from there.
Additional chief secretary (e-governance) and director of Sakala Mission Rajiv Chawla said he has directed the BBMP and its revenue officers to issue new khatas within 30 days of application by following the new system. The government, he said, will initiate disciplinary action if anyone fails to comply with this, he said.
The Sakala Act guarantees citizens delivery of services within the time-frame stipulated, and the Mission’s portal Seva Sindhu offers 1025 services across 98 departments. The Mission received about 24 crore applications over the last nine years since the law was enacted, and has disposed of 96% of them within the stipulated time-frame, Additional Sakala Mission Director BR Mamatha said.